Customers should follow these steps when logging into the new Inaccess Insite Support Portal for the first time:
Visit the Login page
Click on the Forgot your password? link
On the Forgot password screen, enter your email address
Click Reset my password
If the error message, “You are not authorised to access this portal. Kindly contact your helpdesk administrator” appears, send an email to insite-support@inaccess.com with the subject line Inaccess Insite Support Portal Login Issue and await further instructions:
If there are no error messages, customers can proceed to the next step.
Check your email and follow the password reset instructions provided:
Enter and confirm a new password
Finally, click Update & Log in:
After successfully resetting their passwords, customers can simply enter their credentials directly in the Login page to access the Inaccess Insite Support Portal.
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